Shipping policy
Last Updated: August 05, 2026
Thank you for shopping with R'Labels. Every candle is thoughtfully handcrafted with care, and we strive to deliver your order safely and on time.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, product launches, or sale events, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Within Gujarat: 2–4 Business Days
- Rest of India: 3–7 Business Days
Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated during checkout based on your delivery location.
- Free shipping may be offered during promotional campaigns or on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.
You can use the tracking number to monitor your shipment through our courier partner.
Delivery Delays
While we work hard to ensure timely delivery, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- Natural disasters
- High order volumes
- Incorrect shipping information provided by the customer
R'Labels is not responsible for delays caused by third-party courier services or events beyond our control.
Incorrect Shipping Information
Please ensure that your shipping address, phone number, and email address are correct before placing your order.
If incorrect information results in a failed delivery or returned package, additional shipping charges may apply for reshipment.
Damaged Packages
If your package arrives damaged:
- Do not discard the packaging.
- Take clear photos of the package and product.
- Contact us within 48 hours of delivery.
Email us at:
Our team will review your request and provide the appropriate resolution.
Lost Shipments
If your order has not arrived within the estimated delivery period, please contact us.
We will coordinate with our courier partner to investigate the shipment and provide an update.
International Shipping
Currently, R'Labels ships only within India.
For international orders or bulk inquiries, please contact us before placing your order.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
R'Labels
📧 Email: shop.rlabels@gmail.com
📞 Phone: +91 83 2054 6661
📍 Address:
Ankur Char Rasta,
Ashwini Kumar Road,
Laxmiba Society, Varachha,
Surat – 395008, Gujarat, India